Privacy Policy
Last updated: October 4, 2025
Simplified Privacy Policy
This section explains our privacy notice in simpler language. The full policy is visible below.
What happens when you email us?
If you email us at [email protected], we'll receive and store your message. This includes:
- Your email address
- Your name (if you include it)
- Whatever you write in your message
Why do we keep this information?
We keep your email so we can:
- Read your feedback or question
- Reply to you
- Remember what we talked about if you email us again
How long do we keep it?
We delete all emails within 6 months after we've finished helping you.
Is your information safe?
Yes. We store emails securely using iCloud (made by Apple). Only we can read your messages - we never share them with anyone else unless we have to by law.
Your rights - what you can do
You can:
- Ask what information we have - We'll tell you what emails we have from you
- Ask us to delete your emails - We'll delete them if you ask
- Ask us to correct something - If we got your details wrong, we'll fix it
- Stop us using your information - You can object to us keeping your emails
To do any of these, just email us at [email protected].
Questions?
If you don't understand something or have questions about privacy, you can email us at [email protected].
If you're worried about how we've used your information, you can also complain to the ICO (the organization that makes sure companies follow privacy rules in the UK): https://ico.org.uk/make-a-complaint
Full Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Email: [email protected]
What Information We Collect, Use, and Why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Customer or client accounts and records
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for Data Collection
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests - We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate business interest in receiving and responding to customer feedback, queries, and complaints about our app. When users voluntarily email us at [email protected], they have a reasonable expectation that we will read, store, and respond to their message. Processing this data is necessary because we cannot respond to user queries without reading and retaining their email address and message content.
The benefits of this processing include:
- Enabling us to provide customer support and address user concerns
- Allowing us to improve our app based on user feedback
- Maintaining a record of our communications for quality and accountability
The privacy impact on users is minimal because:
- They voluntarily initiated contact with us
- We only collect the information they choose to provide in their email
- The data is standard business correspondence (name, email address, message content)
- We store emails securely using industry-standard email services
- Emails are deleted after 6 months once the matter is resolved
- Users can request deletion at any time by emailing us
We have balanced our legitimate interest in providing customer support against the user's privacy rights. Given that users voluntarily contact us expecting a response, and we handle their data transparently with appropriate security and retention limits, our legitimate interest is proportionate and does not override their fundamental rights and freedoms.
Where We Get Personal Information From
- Directly from you
How Long We Keep Information
All emails will be deleted within six (6) months after the matter is resolved.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Sharing Information Outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Apple
Category of recipient: Email provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Apple iCloud email service - Apple implements Standard Contractual Clauses for EU/UK data transfers as stated in their privacy policy.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113